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Posts: 2
Registered: ‎11-22-2012

Unable to upgrade to X9.3 for X9.2 on Mac

Hi, I'm running X9.2 and the auto update option tells me I'm running the most recent version.  When I tried to download the X9.3 patch manually the link takes me to a "Salesforce" internal server error page.  I wanted to upgrade to Catalina today but want to wait until I've updated Endnote first.  Any help welcomed!

Posts: 779
Registered: ‎06-04-2008

Re: Unable to upgrade to X9.3 for X9.2 on Mac

Please try the following link to download the update.


If you continue to have issues getting and or installing the update then please contact Technical Support directly:

1-800-336-4474 option 4 then 1



We are here to help whenever you run into issues.


Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
Visit Customer Service – Get Help Now at for all your support needs.