01-30-2018 11:13 AM
I have a licensed EndNote X6 and I purchased and upgraded EndNote to the latest X8.2 version. However, I cannot activate it using my previous EndNote X6 product key.
How do I obtain a new Product key to activate Endnote X8.2 using my old X6 product key ?
Thanks and best regards,
01-30-2018 01:29 PM - edited 01-30-2018 01:30 PM
you need the 10 digit all numbers number from the X6 installation (which shows up on the about page) not the Product Key (which would be the X8 key)? Call Customer support. https://clarivate.com/contact-us/support/