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New User
Posts: 2
Registered: ‎01-30-2018
0

Upgrading to EndNote X8.2 from EndNote X6

Dear all

 

I have a licensed EndNote X6 and I purchased and upgraded EndNote to the latest X8.2 version. However, I cannot activate it using my previous EndNote X6 product key.

 

How do I obtain a new Product key to activate Endnote X8.2 using my old X6 product key ?

 

Thanks and best regards,

 

Roberto

Mentor
Posts: 7,891
Registered: ‎04-10-2008
0

Re: Upgrading to EndNote X8.2 from EndNote X6

[ Edited ]

you need the 10 digit all numbers number from the X6 installation (which shows up on the about page) not the Product Key (which would be the X8 key)?  Call Customer support.  https://clarivate.com/contact-us/support/ 

 

(long time Endnote user)