06-24-2021 03:07 PM
After I updated to Endnote 20.1 the internal PDF Viewer/editor displays on each page of the PDF's the watermark "DEMO" in oblique big blue letters. Is this a bug? Why is this happen and how can I remove it?
07-09-2021 01:17 PM - edited 07-09-2021 01:42 PM
Having the same issue. Here is the response I got from Clarivate Support:
Thank you for contacting Clarivate.
I regret to inform you that it is a known issue and we have escalated this to our Development Team. Our Development Team is currently working on the issue and I would certainly update you once I heard back from them.
Unfortunately, I do not have the exact timeframe of when the issue would resolve. As a workaround, you can view the PDF under the Summary tab and select "Open with Microsoft Edge" from the drop-down list.
I apologize for the inconvenience caused.
09-13-2021 12:07 AM
We've just been looking at this in our university - it's broken out in a bit of a rash. Looks like everyone is getting it after re-opening/refreshing the app.