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New User
Posts: 1
Registered: ‎07-01-2020
1 Kudo

Watermark "Demo" in PDF Viewer/editor of Endnote 20.1

After I updated to Endnote 20.1 the internal PDF Viewer/editor displays on each page of the PDF's the watermark "DEMO" in oblique big blue letters. Is this a bug? Why is this happen and how can I remove it?

User
Posts: 9
Registered: ‎01-12-2021
0 Kudos

Re: Watermark "Demo" in PDF Viewer/editor of Endnote 20.1

[ Edited ]

Having the same issue. Here is the response I got from Clarivate Support:

Thank you for contacting Clarivate.

 

I regret to inform you that it is a known issue and we have escalated this to our Development Team. Our Development Team is currently working on the issue and I would certainly update you once I heard back from them. 

 

Unfortunately, I do not have the exact timeframe of when the issue would resolve. As a workaround, you can view the PDF under the Summary tab and select "Open with Microsoft Edge" from the drop-down list.


I apologize for the inconvenience caused. 

New User
Posts: 1
Registered: ‎09-13-2021
0 Kudos

Re: Watermark "Demo" in PDF Viewer/editor of Endnote 20.1

We've just been looking at this in our university - it's broken out in a bit of a rash. Looks like everyone is getting it after re-opening/refreshing the app.