Showing results for 
Search instead for 
Do you mean 
Reply
Enthusiast
Posts: 15
Registered: ‎02-24-2018
0
Accepted Solution

What combination of OS X, Endnote, Word just WORKS?

[ Edited ]

Up to a week or so ago, I was running Endnote X7.7.1 and Word 2011 for Mac on a 2011 MacBook Pro under OSX 10.10 Yosemite. Everything worked fine. (Oh happy days!).

Then I bought a new MacBook Pro 2018 running OS X 10.13.3 High Sierra. I migrated all my apps and documents. Word 2011 continued to work, and Endnote 7.7.1 continued to work. But they no longer worked TOGETHER - i.e. no CWYW in Word, insert citation from Endnote told me there was no open document to insert into, and no Endnote section in the Tools Menu, and so on.

In the hope that it would solve the problem, I looked at the full compatibility page for Endnote X8. There I saw:

 

Macintosh compatibility and system requirements

What you need:

  • Mac OS 10.10 and above
  • Intel-based Macintosh
  • Hard disk with 700 MB available
  • Minimum 2 GB of available RAM
  • CD-ROM drive required for installation of shipped version (not required for installation of download version)

Word processor software

  • Microsoft Word [Cite While You Write] for Macintosh: 2011, 2016 (version 15.21.1 or later, including version 16.x)

So I thought I should be OK ... I paid over £100 to upgrade to Endnote X 8.2.

 

Same problems as before.

 

SO - if I upgrade to Office for Mac 2016, will things work then?    Given the price of this software, I am hoping for a clear and simple answer that will not require me to tinker endlessly to do things that software at this price should do automatically. 

 

 

 

Enthusiast
Posts: 15
Registered: ‎02-24-2018
0

Re: What combination of OS X, Endnote, Word just WORKS?

I'm coming to the end of a working day here in Europe.

 

And my very, very simple question has attracted no replies - from which I conclude that (scarily) there may in fact be no reasonably up-to-date combination of OS X, Endnote, and Word known to the community that just works without problems - which is surely what paying customers have a right to expect.  Had there been an answer, I suspect that some member of the community would have told me by now.

  

Clarivate is based in Philadelphia, so I suppose one should give them time to reply before giving up altogether.

 

BTW Clarivate:  if the answer to the question in my header is "There is no combination of OS X, Endnote, and Word that just works without problems" (apart from going back several years to what I used to use), then please just say so.   I shall then ask you to refund the more than £100 I have just spent on Endnote X8, in reliance on the compatibility statement I cite in my first post, and with a very heavy heart, begin to consider other options such as Zotero.

 

Now that's reasonable, isn't it?

Contributor
Posts: 42
Registered: ‎08-04-2011
0

Re: What combination of OS X, Endnote, Word just WORKS?

[ Edited ]

I live just outside Philly, and it's 2 PM here, so not sure when you're going to hear. But I've been a long-time EndNote user (since version 3 or 4 I think) and previous beta tester, and I can't think of any version in the past that was as unusable as the current version. It's not just with Word (and yeah, MS has some blame there probably). The EndNote app itself slows down massively and tech support has never provided any solution-they just attribute it to a PDF rendering issue with Apple. But I'm an Appleseed tester as well, and that's never been seen outside of EndNote 8 to the best of my knowledge. So I'm not clear what is going on.

 

Were I not wedded to EndNote with a library compiled over many years that I don't want to mess up, I'd ditch it in a heartbeat. They were very slow to respond to new versions of Office, macOS, etc, and after awhile that becomes something I'd rather not have to deal with anymore. In the old days, the folks at Thompson I dealt with as a beta tester were old fashioned and a bit stodgy (I mean, if you didn't find a bug, you didn't get a free beta; that sort of nonsense). But at least the app worked well. Now, not so much.

 

So my advice: at this point, while I'm using Word 16.10 just fine, EndNote itself has significant issues and I can't recommend it to anyone since it's unclear that TR will ever make it work the way it should. Just my gut feeling.

Enthusiast
Posts: 15
Registered: ‎02-24-2018
0

Re: What combination of OS X, Endnote, Word just WORKS?

Thanks dtoub.  Things are looking bad to those of us who (like you and me) have a long-term commitment to Endnote.

 

In parallel to this board, I have raised a case with technical support directly.  Here is the lastest message I sent to them, sent about 90 minutes ago:

 

Just to note that your representative called me an hour or so ago.

 
He asked me to start Endnote X8, and run the customiser, with Word for Mac 2011 off, which I did.
 
Once the process was complete, he asked me to start  Word for Mac 2011, which I did.
 
He asked me to check whether Endnote was showing under Tools; I told him that it was not. 
 
He asked me to open the Templates and Add-ins option under the Tools menu, and check all the options in the window.
 
I did that.  Endnote appeared in the Tools menu, but when I followed his instructions to select one of its options Word immediately crashed.
 
I told him that I had tried all this before, with exactly the same results.   He was unable to propose any further options, and said he would try to reproduce the problem and call me back.
 
So far my problem remains unresolved.
 
I agree with you that unless this mess is fixed soon, things are looking very bad.  And, as I said, I shall be asking for my money back on the grounds that the compatibility statement for Ennote X8, quoted in my earlier post, was seriously misleading.
Administrator
Posts: 688
Registered: ‎06-26-2008
0

Re: What combination of OS X, Endnote, Word just WORKS?

I am sorry to hear you are having these issues. I found the case you submitted to Technical Support. As we state on our compatibility page, EndNote X8.2 is compatible with macOS 10.13.3 and Word 2011. We'll need to investigate why you are having the issues you are seeing. Can you provide a screen capture of the Templates and Add-ins screen of Word 2011?

 

https://support.apple.com/kb/PH25623

Jason Berman
Technical Sup Rep RS

Clarivate Analytics

Phone: +1 800-336-4474
clarivate.com
Enthusiast
Posts: 15
Registered: ‎02-24-2018
0

Re: What combination of OS X, Endnote, Word just WORKS?

Thanls for your attention.

 

Here is the screengrab you asked for.  As you can see, it shows signs of two previous attempts by me to follow advice on your website to make sure that the 2011 bundle was in place - the original bundle I found after my first use of Ennote 8.2 customiser had zero size!

 

I am glad to see that you are standing by the compatibility statement made by your company in respect of OSX 10.13.3, Endnote 8.2 and Word for Mac 2011.   For the moment, I shall continue to cherish the hope that you can give me advice that will resolve this problem in a relatively straightforward way - though I still don't see why the customiser did not do the job right first time (when it gave me a zero size bundle).

 

I await your further instructions.

 

 

Administrator
Posts: 688
Registered: ‎06-26-2008
0

Re: What combination of OS X, Endnote, Word just WORKS?

[ Edited ]

You definitely should not have all those duplicated entries. Here is what I would recommend:

 

  1. Start Word, go to "Word > Preferences" and click on "File Locations."
  2. If the Startup folder is not set, highlight "Startup" and click on "Modify". Select the folder Applications : Microsoft Office 2011 : Office : Startup : Word and click "Choose."
  3. Click "OK" and close Word.

Now, do the following:

 

  1. Browse to the "Applications: EndNote X8: Cite While You Write" folder.
  2. Copy the file "EndNote CWYW Word 2011.bundle" by highlighting the file and going to "Edit > Copy."
  3. Next, browse to the "Applications : Microsoft Office 2011 : Office : Startup : Word" folder.
  4. Delete all the EndNote files here.
  5. Paste the "EndNote CWYW Word 2011.bundle" file.
  6. Start Word.

There should now be 3 items for EndNote under Templates and Add-ins in Word:

 

EndNote Cwyw Commands.dotm (checked)

EndNote online Cwyw Commands.dotm (unchecked)

EndNote CWYW Word 2011.bundle (checked)

 

If you see any other files, remove them. When you click OK, see if the EndNote option is under the Tools menu and the toolbar is checked under the View menu > Toolbars.

 

Jason Berman
Technical Sup Rep RS

Clarivate Analytics

Phone: +1 800-336-4474
clarivate.com
Enthusiast
Posts: 15
Registered: ‎02-24-2018
0

Re: What combination of OS X, Endnote, Word just WORKS?

Thanks for this advice.

 

I did all that, and achieved the state of the Templates and Add-ins Window specified in your instructions.

 

Endnote Tools did indeed appear in the Tools menu, when I restarted Word, and the Endnote strip appeared.

 

However, when I selected 'Insert citation' from the Endnote menu in Tools, Word immediately crashed.

 

Now I have restarted Word, Endnote no longer appears in the Tools menu, and the Templates and Addins window appears as in the attached file.

 

So what now?

Enthusiast
Posts: 15
Registered: ‎02-24-2018
0

Re: What combination of OS X, Endnote, Word just WORKS?

I am grateful for Jason's detailed advice, which I followed carefully, but as noted in my preceding post it did not solve my problem.

 

I therefore await further advice on how to get Word for Mac 2011 (14.7.2) working with Endnote 8.2 on OS X 10.13.3 High Sierra, in accordance with the claims made on the compatibility webpage of Endnote 8.2 prior to my purchase.

 

Meanwhile, one small point: while awaiting further advice, I have been trying to see if anything I can do by way of fiddling with settings might solve this problem (that does work quite often, the only problem is that one often can't remember exactly what the solution was!).   In the process I seem to have deleted two files, which no longer appear in the Templates and Add-ins window:

 

EndNote Cwyw Commands.dotm

EndNote online Cwyw Commands.dotm

 

I do however still have in the window:

 

EndNote CWYW Word 2011.bundle

 

I have tried restarting my Mac in the hope that the two Cwyw items will reappear, but they don't.   How can I get them back, please?  I am sure they will be needed in the end!

 

This is of course a minor problem, in comparison with the huge elephant of a problem caused by the fact that (so far at least) Word 2011 and Endnote 8.2 apparently cannot be made to work together on High Sierra.   To solve that, I can only wait patiently for more advice from Jason and his colleagues.

 

 

 

 

Enthusiast
Posts: 15
Registered: ‎02-24-2018
0

Re: What combination of OS X, Endnote, Word just WORKS?

Sorry - I for about five seconds, I inadvertently marked my preceding post as an accepted solution.  Alas, it was nothing of the kind!

 

I still live in hope.