09-16-2019 03:38 AM - edited 09-16-2019 03:54 AM
Many thanks for the update. Looking forward to that!
To Admins (as previously reported); it would be good if that could be fixed:
1. When I enter this forum, click reply and try to post BEFORE login, all message contents are lost. This is a serious bug.
2. When I click to "online login" on TOP-RIGHT SIDE OF WINDOW, Safari says that the server was not found. That should not happen.
3. After deleting "Safari - Preferences - Privacy" cookie for clarivate, I can login, but instead of returning to this forum, it goes to MyEndNoteWeb
4. If then I try again, it goes to the general
or this particular thread. That should not happen. I have noticed now that there is other login below, on the left side. That is UTTERLY MISLEADING! A single login should be available or a single one with TWO options: this forum (which is expected) and MyEndNoteWeb and even WebOfScience to be complete!!!
System: Safari 12.1.2 (12607.3.10) on macOS 10.12.6 (16G2128) Sierra.
09-17-2019 10:40 AM
We will be releasing an update to EndNote X9 for MacOS Catalina compatibility before the end of the month.
Tony M, your email and prediction of a release by the end of this month is most welcome. As we await your promised release of a patch, how should we prepare? Will the update be a fresh install of the application and plugins? Or will it patch Endnote? Do we need to remove the old build or will the new update take care of all these things? I have Endnote X9 on 2 Macs that are presently running MacOS Catalina Public Beta and am typing from my only Mac that I use running MacOS Mojave, which has become my defacto Endnote computer for the time being. Please help us get back to speed quickly as there are many writing projects and grant applications that are reliant on Endnote and the glacially slow flat footedness of Clarivate has been a profound burden to me and I asume an enormous public relations nightmare for all of you.
BTW, this reply is my third attempt to post to this forum. Not sure how and why my posts are not getting through as I am seemingly logged in with proper credentials.
09-18-2019 11:22 AM
The upcoming update will be like previous updates to EndNote which do not require an uninstall of the current build. Once the update is released the software will notify you of the update the next time you open EndNote.
If you do run into any issues after the update then please contact Technical Support directly via Phone, Chat or Email. We have all three contact methods on our website.
09-20-2019 04:41 AM
Tony, Thanks for all the information. It would be great if you could post when the new update becomes available in this thread.
09-26-2019 03:31 AM
Good news - Finally EndNote as 64-bit application available!!!