Word Update 16.8 (171129)

Same here as jennybjerre - have installed the Beta, have full administrative rights etc - and installation of Beta worked fine. Still, the CWYW doesn’t show up in Word.

The CWYW EndNote beta version X8.2p3 (build 13260), a beta version works with Word 2016 Mac v16.9 (180109).

However, this beta version start to crash when a new group is added.

The typical fix from the sw developer that I have witnessed having used EndNote since 1992 is a paid upgrade.

I eagerly await X9 to be on sale so I can actually use Word with EndNote, until the next time it breaks.

Those of you who installed the EndNote X8.2 Mac Beta and are having issues getting the Cite While You Write tools to load in Word 2016, please reach out to our Technical Support team:

http://www.endnote.com/contact

I am using Endnote X7 and I have had the same problems after the last Word update. Should I wait for a compatible add-in or downgrade my Word to 15.xx?

Thanks!

Işıl

Hi,

I am using Endnote X7 and had the same problems after the last Word update. Should I wait for a compatible add-in or downgrade my Word? Thanks!

I am also interested in the question whether EndNote 7 will also updated with a plugin compatible with Word 16.xx.

Word 15.xx can easily be retrieved by replacing Word.app 16.xx in the Apllications folder with an old Word.app 15.xx from TimeMachine or another backup.

Hi Jason, 

I have the Word version 16.9 and Endnote 8.2 but when I try to cite this error compare on my screen

"A COM exception has occurred. 

Cannot edit Range."

How can I fix it?

thank you

Alberto

Hello Alberto,

Please see if you have the Mendeley add-in installed in Word as per this article:

https://support.clarivate.com/Endnote/s/article/EndNote-Cannot-edit-Range

OK removing Mendlay from word worked for me, all ok now

EndNote X7 is not compatible with this new Word 2016 version 16.9 release If you have EndNote X7, you can select to downgrade your version of Word/Office to the production release of version 15.xx. Make sure the option Automatically Download and Update is not enabled. In Word 2016, click the “Help” menu and select “Check for Updates.” Here, make sure this is set to either “Manually Check” or “Automatically Check.”

  1. Quit Word.
  2. Browse to the Applications folder.
  3. Move the Microsoft Word application file to the Trash.
  4. Download the http://officecdn.microsoft.com/pr/C1297A47-86C4-4C1F-97FA-950631F94777/OfficeMac/Microsoft_Word_15.41.17120500_Updater.pkg
  5. Run the downloaded package file to install Word 2016 version 15.41 again.

Dear Jason, this solution works. However, what if one needs to use both Endnote and Mendeley add-ins?

When will Endnote be compatible with Word 16.xx? 

This is a huge frustration. I’ve had to do all sorts of hacks to keep running Word 15.xx on my mac. Considering how many academics use macs this has to be affecting thousands of people around the world.

Some effort to resolve this quickly would be appreciated.

When will Endnote be compatible with Word 16.xx?

This is a huge frustration. I’ve had to do all sorts of hacks to keep running Word 15.xx on my mac. Considering how many academics use macs this has to be affecting thousands of people around the world.

Some effort to resolve this quickly would be appreciated.

If you have EndNote X8 then with the latest update which came out 1/23 you can use EndNote X8 with Word 2016 16.XX

Hi there,

I have Word for mac 2011 installed on my machine, and I just updated endnote X7.8. Since that moment, I cannot update citation and bibliograph in my Word document, and it countinuosly appears the message “a COM exception has occured”. On top of this, the references that I previously inserted, have been deleted from my document, and I am now afraid of opening any other Word document. I already tried to close both programs and restart the computer, it did’n eork. I don’t have any Mendeley desktop installed.

Can you please advice on how to solve this issue? It is becomnig quite frustrating given all the time that I’ve been wasting, worsened by the fact that the already inserted citations are being deleted.

Thanks in advance.

Annalisa

Please see the steps on our website about the COM error:

https://support.clarivate.com/Endnote/s/article/EndNote-Mac-COM-exception-error?language=en_US

If this does not resolve the issue:

Please contact Technical Support directly

1-800-336-4474 option 4 then 1 or

https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

Hi Tony,

That’s not true. I have EndNote X8 on Windows 16 v 16.0.9020.2253 and every time I open Word I have to re-do the Add-In. It’s most frustrating.

Brenda

Hi. It works eventually. Every time I open Word 2016 (windows version), I have to re-do the add-in. It doesn’t hold the setting.

Brenda

maybe you don’t have the appropriate “rights” to make the change?