Hi there,
I have Word for mac 2011 installed on my machine, and I just updated endnote X7.8. Since that moment, I cannot update citation and bibliograph in my Word document, and it countinuosly appears the message “a COM exception has occured”. On top of this, the references that I previously inserted, have been deleted from my document, and I am now afraid of opening any other Word document. I already tried to close both programs and restart the computer, it did’n eork. I don’t have any Mendeley desktop installed.
Can you please advice on how to solve this issue? It is becomnig quite frustrating given all the time that I’ve been wasting, worsened by the fact that the already inserted citations are being deleted.
Thanks in advance.
Annalisa