since a few weeks, and working on a 64/32 bit system, I have a very annoying problem. When working on Word documents in which I have incorporated Endnote citations, Word regularly freezes and launches Endnote automatically. The problematic part is, that after this occurs, I can not resume working on the Word document and all (unsaved) changes I have made, are lost! What is happening, and more importantly, how can this be solved!!! Without having to use another referencing system, preferably
It usually happens after deleting a piece of text containing a reference, but today, it also happened after just deleting some excess returns.
Please help me, as I have a dissertation to finish!
When it happens, it says: Endnote is wating for user information. Please switch to the endnote program. But switching to the endnote program does nothing to resolve this problem…
Not without sitting next to you.  I would call Tech support.  – it could be a corrupt citation in the manuscript or a corrupt library.  Does it only happen with one document?  If so, then the document is probably the culprit, and making a copy (always make a copy!)  and running thru the unformat citations, remove all field codes, then update citations and bibliography should fix it. Â
If it is with any document, then make a copy of your library, and see if you can recover library from tools menu.  I also find trying to copy all the records from one library to another (but it will change all your record numbers) can help identify a record that “crashes” during the copy process. Â
Finally, if your manuscript has other places where the citation temporary markers are used (curly brackets or square brackets, if you have made that change) it can cause a freeze when endnote can’t find a record that matches. Â