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New User
Posts: 1
Registered: ‎02-09-2019
0

Word shuts down every time I insert a reference

Hello,

 

I have EndNote X8 and Im using word for writing.

Every time I insert a reference my word document shuts down and opens again. 

The reference is where it should be in my text, but additionally it added all references in the end. Ending up with multiple references. Same thing happens when I'm editing a reference, word closes down and opens. 

 

What can be the problem here?

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Administrator
Posts: 665
Registered: ‎06-04-2008
0

Re: Word shuts down every time I insert a reference

It is possible that your document has corrupt field codes in it. We have a KB article on our web site that gives the steps to remove all of the field codes and clean up the document. You should first make a backup of your Word document and then follow the steps:

 

https://support.clarivate.com/Endnote/s/article/EndNote-Problematic-field-codes-causing-jumping-curs...

 

If this does not resolve the issue then please contact Technical Support directly
1-800-336-4474 option 4 then 1

 

or


https://endnote.com/contact/

 

We are here to help whenever you run into issues.

 

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.