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New User
Posts: 3
Registered: ‎10-07-2017

X8 on Desktop and iPad Pro

I'm a new user of the Endnote product using X8. My online accounts don't show the same files between the two machines. Any suggestions?



Posts: 312
Registered: ‎03-27-2008

Re: X8 on Desktop and iPad Pro

Greetings jeltrainer,


If you launch EndNote X8 on your desktop, then open your designated EndNoteSync library, can you find the Sync Status heading along the left side of the library window?  If you can find Sync Status, please click on this heading, and check the resulting window for the "Error Code" / "Error Message" information.


Please let me know what you find.

Best Regards,
Jimmy M.
Customer Care - Technical Support Representative
Clarivate Analytics
Phone: +1 800 336 4474