Hi,
I’ve installed Endnote X9 a few times and keep running into the same error on Mac (macOS Catalina 10.15.6).
I installed Endnote X9, CWYR, and the Kopernio extension in Chrome (the browser I use). When I opened and used it the first time it worked without problem. However, when I closed the application and started using it again (the next day), the library wouldn’t not open. I deinstalled and reinstalled Endnote (deleting all the associated files, and clearing caches using Ccleaner) and it worked again, failing to open the library the next day. Repeat 3 times.
My guess is something happens which corrupts or breaks the file. When I open Endnote, it will run the program. I will get all the standard toolbar options on the top of the screen, but no window will appear and no library will open. When I two-finger click the Endnote application and select the library I get an error message saying Endnote can’t open the library. (I added illustrative screen shots.)
I have tried to search for a solution online, but to no avail. I have tried running the ‘Recover Library…’ command, but nothing happens.
I have Endnote on PC (Windows 10) as well. It works fine there. I would really like to fix this problem on my Mac though, as it is my mobile option to using it.
Regards,
Tommy