Sitemap | EndNote
Showing results for 
Search instead for 
Do you mean 
Reply
Helper
Posts: 134
Registered: ‎04-12-2009
0

X9 stalling and crashing

X9 like its brother x8 is stalling and crashing. I'm now using Catalina, but the same happened in Mojave. Very disappointing. I suspect it's a memory issue. Restarting the app (X9) makes it run faster and snappier until a certain point, when the problems begin.

 

The slowness is noticeable inside the app. But the stalling happens when starting an action from within Word. Right now I see an error -1712 after trying to insert a reference into a document in a footnote. 

 

Crashing happens for no obvious reason. X9 crashes out, I get a notification, and restart the app.

 

Is this common?

Highlighted
Administrator
Posts: 665
Registered: ‎06-04-2008
0

Re: X9 stalling and crashing

We are sorry to hear that you are having trouble with EndNote. Please contact Technical Support directly


1-800-336-4474 option 4 then 1

 

or

 

https://endnote.com/contact/

 

We are here to help whenever you run into issues.

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.