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Posts: 142
Registered: ‎04-12-2009
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X9 stalling and crashing

X9 like its brother x8 is stalling and crashing. I'm now using Catalina, but the same happened in Mojave. Very disappointing. I suspect it's a memory issue. Restarting the app (X9) makes it run faster and snappier until a certain point, when the problems begin.


The slowness is noticeable inside the app. But the stalling happens when starting an action from within Word. Right now I see an error -1712 after trying to insert a reference into a document in a footnote. 


Crashing happens for no obvious reason. X9 crashes out, I get a notification, and restart the app.


Is this common?

Posts: 825
Registered: ‎06-04-2008
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Re: X9 stalling and crashing

We are sorry to hear that you are having trouble with EndNote. Please contact Technical Support directly

1-800-336-4474 option 4 then 1




We are here to help whenever you run into issues.

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
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