05-27-2018 11:19 AM
hi. is there any solution because my endnote plugin version x8 keep crashing everytime i want to insert my citation? im using word 2016 for windows. thanks
08-29-2018 02:42 PM
Please give us some infos about your operating system (O.S.) e.g. Windows 8.xxHome or Pro or Windows 10 home or Pro. What a kind of a machine e.g. 32 Bit or 64 Bit are you using?
When you write" insert citation" , you mean "selected citation" probably!
With MS Word 2016 , you won ´t get new features and updates to major releases are not included in this version.
I am using MS Office 365 with new updates and this problem doesn´t occur with my EN X8 version (new updated).
03-19-2019 04:37 PM
I've had this problem for years, and I think I've finally fixed it.
It turns out I had a Styles folder in My Documents containing duplicates of every Style file in Program Files. I deleted all the duplicate Style files in the My Documents folder (thousands of them) and Endnote and Word now seem to be behaving.
I suggest looking for another Style folder on your system and making sure there are no duplicates. The same might go for Filters and Connections, although I didn't have any of those in My Documents.
This may not be the cause for everyone, but I hope it helps someone.