select citation surrounding text and shift + spacebar – what happens?
Sorry that got sent too early. Endnote picks up the font of either the underlying template, or the text of the surrounding text sometimes. the shift + spacebar will return the text to the underlying template “normal” text. so if the new text surrounding the citation changes to that in the citation, it is the template that is the problem. If your citation now matches what you want, it was the text you happened to insert it into, and now it is fixed.