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New User
Posts: 1
Registered: ‎03-20-2019
0

no creation of imported files in the import folder

‎03-20-2019 10:51 AM

Hi,

 

 

I have several libraries in endnote. Just used one different from the usual and tried to link it to an "import folder" different from the usual one. despite being able to import my pdf files in the library, no "imported files" was created where the imported pdf are usually put. Any help with that? it means that each time I tried to import a new pdf, it runs through the whole pdf folder, which takes ages.  

many thanks for your help

 

Regards

Marie

 

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Administrator
Administrator
Posts: 733
Registered: ‎06-04-2008
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Re: no creation of imported files in the import folder

‎03-20-2019 05:07 PM

Please contact Technical Support directly
1-800-336-4474 option 4 then 1 or
https://endnote.com/contact/

We are here to help whenever you run into issues.

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.
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