Since this a complex issue I would contact Technical Support:
1-800-336-4474 option 4 then 1
or
https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US
Since this a complex issue I would contact Technical Support:
1-800-336-4474 option 4 then 1
or
https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US