"Unfiled" - function disappears

I have a recurring problem with EndNote 8.2 on my Mac OS Sierra 10.12.6. The “unfiled” function, showing the unfiled references just disappears every now and then. I can still se the folder on the left, but can’ click on it, open the folder and it doesn’t show any numbers… This makes is very hard to sort my references… Anyone experiencing the same? Why is this happening? What can I do?? without this feature is pretty much impossible to work…

Thank you! 

/desperate

Please contact Technical Support directly

1-800-336-4474 option 4 then 1

or

https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

I’m having the same problem. Did you solve it? Can you help me?

Thanks!

Double click on the “Unfiled” folder, on the shown dropdown list, select the “Include Smart Groups”, the unfiled references will show up.

Double click on the “Unfiled” folder, on the shown dropdown list, select the “Include Smart Groups”, the unfiled references will show up.