word does not find my library when using EnfNote Online

Hello Ann,

The Cite While You Write tools for EndNote online enable you to perform a search of your EndNote online library. There can only be one set of references that exist in your online library with no way for the system to find records that are not present. If you perform a search using the “Find & Insert My References” dialog, it will search the contents of your existing library in the online account. Just type in the name of the author and click Find. If the record still does not appear, it may be a part of a group others are sharing with you. You can set records in those groups to be used for Cite While You Write. To do this, log into your account through a Web browser and click “Organize > Others’ Groups.” Please check the “Cite While You Write” option for the groups that contain records you wish to use in your documents.
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