EndNote General

[Ann]

when I try to insert a citation, Word finds only a previous library which I cannot find back and have deleted from the EndNote Online server.

I does not find a new library which I created on EndNote Online.

How can I find this new library?

Ann

[Jason]

If you perform a search for a record in your current EndNote online library, is the record not appearing in order for you to insert it?

[Ann]

Hi Rick,

ik kan search in my reference using the quick search and the reference are found. But then when I go to Word and try to insert a reference it finds one library which I cannot find any more and I'm not able to make a library on my computer, I guess he is lookin in my computer or do you know where word finds the library when using EndNote Web?

Ann

[Jason]

Hello Ann,

The Cite While You Write tools for EndNote online enable you to perform a search of your EndNote online library. There can only be one set of references that exist in your online library with no way for the system to find records that are not present. If you perform a search using the "Find & Insert My References" dialog, it will search the contents of your existing library in the online account. Just type in the name of the author and click Find. If the record still does not appear, it may be a part of a group others are sharing with you. You can set records in those groups to be used for Cite While You Write. To do this, log into your account through a Web browser and click "Organize > Others' Groups." Please check the "Cite While You Write" option for the groups that contain records you wish to use in your documents.

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[Ann]

Hi Jason,

where can I find ""Find & Insert My References" dialog". I do not see it in Word nor in the online EndNote

Ann

[Jason]

Hello Ann,

If you are on a Mac using Word, you would click the Tools menu > EndNote > Insert Citation(s) to access this dialog. If you are using Word for Windows, click the Insert Citations button from the EndNote Web tab of the ribbon.

[Ann]

Hi Jason,

that's the problem, if i go to insert citation, i only see a library which is empty, not existing and I cannot reach my other references in the online library

Ann

[Jason · Accepted solution]

Right, it will be empty until you type in a search term and click Find. That is how it is designed. It does not just show you the contents of your online library.

[stella92]

Dear Jason, 

I am having the same problem. However, I have been trying to find the library but I have not been able to.  It is only only. I try with find the citation in word but it does not work.

Could you give me a hint about what I could do? 

Thank you so so much 

[Leanne]

Can you see your records in the online library?  see http://endnote.com/kb/82605 to make sure you have the right ribbon in your word setup.