04-27-2015 03:36 PM
Yes this is the bug the entire thread is about. Either use the online version to format, contact Tech support to have them format it for you or contact the beta coordinator for access to the beta fix via email at:
endnote.betacoordinator [at] thomsonreuters.com
05-02-2015 09:55 PM
Do you have any idea as to when a patch will be released? I am using a custom citation style, so I cannot use EndNote online, and I would rather not send the document to your tech staff or install the beta version. Alternatively, are there any other workarounds?
05-04-2015 01:05 PM - edited 05-06-2015 05:55 PM
We are preparing to deploy an X7.3.1 patch to fix the ambiguous citation issue early next week. Therefore we are no longer sending out pre-release copies.
If you are under a deadline and need help formatting, please contact tech support. Thank you for all of your input, which helped us to resolve the problem.
05-06-2015 10:01 AM
I highly recommend removing a direct email link as they can be harvested by spammers. put in things like at and [.dot] to make it more difficult (or edit msg and delete it if they have contacted you already).
10-14-2016 09:15 AM
Hi there, I am having the same problem with Endnote X7.7 with the citations appearing out of order no matter what I try to do and sort order I use. Has a patch been developed as promised in 2015? My document is for a masters at university and look ridiculous with (Royce 2011b) at the beginning of it and infront of (Royce 2011a).
10-17-2016 05:12 PM
This thread is about a bug which used the wrong letters entirely, which was fixed. You want something that is specified by publishers, to contravene what they define as ordering rules. You can read a discussion here for workarounds, but you should check with your university if they want what you esthetically prefer.