Greetings,
I would suggest continuing the troubleshooting process by opening a document with Word 2011. Once you’ve got Word 2011 at the front of your screen, click “Tools>Templates and Add-ins”. On this window, below where it says “Checked items are currently loaded”, do you have any add-ins listed there? Please let me know what you find.
Best Regards,
Jimmy M.
Customer Technical Support Representative Scientific
Thomson Reuters
Phone: +1 800 336 4474
ResearchSoft Product Support
thomsonreuters.com