I’m having exactly the same problem. Word 2011, Endnote X4.0.2, build 7031
I uninstalled Word entirely, reinstalled it. I set up CWYW in Endnote, I set up the startup folder for Word to the proper position. In “Tools>Templates and Add-ins”, CWYW appears as checked and loaded.
Still I have no CWYW toolbar in Word, no way to cite… This is getting tiresome. Endnote is close to useless for me without CWYW.
To be precise: “Tools->Templates and Add-ins” lists: “EndNote CWYW Word 2011.bundle”, with access path “HD:Applications:Microsoft Office 2011:Office:Démarre:Word:Endnote CWYW Word 2011.bundle” as checked and loaded.
No other add-ins are listed.
Best regards,
Nicolas Holzschuch