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Visitor
Posts: 3
Registered: ‎06-22-2017
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Cannot open shared library

Hello,

 

I have used a shared library, and all of a sudden, cannot open the shared library.  When I click on "Open Shared Library, I can still see the owner's email account and select.  But, when I select the owner's email account, the library is not opened anymore.  Any suggestions?

 

Thanks in advance.

 

JYL

 

 

Administrator
Posts: 858
Registered: ‎06-04-2008
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Re: Cannot open shared library

You will want to troubleshoot the issue with Technical Support.

 

Monday – Friday, 9 a.m. – 8 p.m. Eastern (GMT -5)

+1-800-336-4474, press 4

 

or via the web

 

http://ip-science.thomsonreuters.com/techsupport/

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.