Cannot open shared library

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1

Hello,

I have used a shared library, and all of a sudden, cannot open the shared library.  When I click on "Open Shared Library, I can still see the owner’s email account and select.  But, when I select the owner’s email account, the library is not opened anymore.  Any suggestions?

Thanks in advance.

JYL

2

You will want to troubleshoot the issue with Technical Support.

Monday – Friday, 9 a.m. – 8 p.m. Eastern (GMT -5)

+1-800-336-4474, press 4

or via the web

http://ip-science.thomsonreuters.com/techsupport/