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Posts: 3
Registered: ‎06-22-2017
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Cannot open shared library



I have used a shared library, and all of a sudden, cannot open the shared library.  When I click on "Open Shared Library, I can still see the owner's email account and select.  But, when I select the owner's email account, the library is not opened anymore.  Any suggestions?


Thanks in advance.





Posts: 858
Registered: ‎06-04-2008
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Re: Cannot open shared library

You will want to troubleshoot the issue with Technical Support.


Monday – Friday, 9 a.m. – 8 p.m. Eastern (GMT -5)

+1-800-336-4474, press 4


or via the web

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
Visit Customer Service – Get Help Now at for all your support needs.