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Contributor
Posts: 46
Registered: ‎04-17-2008
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Cannot save changes to an X9 reference

[ Edited ]

Very excited to install EndNote X9 today and test it before writing up our new training notes....

 

but I've run into a fairly significant issue - I can't save changes to references.

I don't get the pop up window asking me to save the change and it doesn't autosave.

 

I have never turned off that window in previous versions of EndNote and haven't been able to find anything in the Help.

 

How can I set the window to reappear or set X9 to autosave? This is a bit of a deal breaker for researchers who need to correct case in title fields etc.

Melinda Goodin
EndNote team
Swinburne University of Technology Library, Hawthorn campus, Australia
mgoodin@swin.edu.au
Mentor
Posts: 7,892
Registered: ‎04-10-2008
0

Re: Cannot save changes to an X9 reference

I don't have X9 yet, but is the save option there (and not greyed out) under the file menu, after you make a change?  (Windows version). 

(long time Endnote user)
Contributor
Posts: 46
Registered: ‎04-17-2008
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Re: Cannot save changes to an X9 reference

Hi Leanne, 

As soon as I click another reference, which in previous versions would start the save process, all changes are deleted. And I can't click save from the menu while in the record.

 

Melinda

Melinda Goodin
EndNote team
Swinburne University of Technology Library, Hawthorn campus, Australia
mgoodin@swin.edu.au
Mentor
Posts: 7,892
Registered: ‎04-10-2008
0

Re: Cannot save changes to an X9 reference

[ Edited ]

I would contact tech support then.  (and I will wait to upgrade until I hear back from you!)  -- Are you sure the library hasn't been marked "read only" somehow during your up grade process.  Were the files and .DATA folder moved?  Are you sure it is fully installed, and not "expired" trial?  

 

(long time Endnote user)
Contributor
Posts: 46
Registered: ‎04-17-2008
0

Re: Cannot save changes to an X9 reference

[ Edited ]

I got a fresh trial copy to test at home -- and the same thing happened. so watch this space. I'll contact the Help support.

 

Both libraries were installed to hard drives (C: at work, and a solid state D: drive at home, not syncing drives), I didn't separate the files (I know better) and both were newly created files within EndNote X9.

 

If this is native to the trial edition, it needs to be looked at pretty quickly. I will get the full version after ITS has run their systems tests - it's my job to test the functionality within EndNote.

Melinda Goodin
EndNote team
Swinburne University of Technology Library, Hawthorn campus, Australia
mgoodin@swin.edu.au
Frequent Contributor
Posts: 61
Registered: ‎12-29-2010
0

Re: Cannot save changes to an X9 reference

Dear Mgoodin, 

 

according to your last answer, I ´ll try to help you besides Leanne.

At first I need some infos about your operating system (O.S)  e.g. 32 Bit or 64 Bit.

Are you using Windows 8.xx or Windows 10 (home or pro)  or MAC (What a kind)?

Are you using  MS Word 2007 with SP3 patch or MS Word 2010 or Office 365 ....?

 

Have you read the EN X9 Guided Tour  Windows? 

 

Please read and test the part "save the References"  page 22 and page 26-27 for PubMed references.

 

Have you created a new permanent library? I created a new library too but I test old libraries too.

I inserted an old library for my test and it is working well (see picture).

 

Can you send me a picture of your EN X9 and Word like mine?

 

Thank you in advance and good luck.

 

TRENSOFTY

 

 

 

 

Frequent Contributor
Posts: 61
Registered: ‎12-29-2010
0

Re: Cannot save changes to an X9 reference

I send the picture.

Frequent Contributor
Posts: 61
Registered: ‎12-29-2010
0

Re: Cannot save changes to an X9 reference

Dear Mgoodin,

 

according to your interesting question,

 

do you know the question posted from Kenwhit  and the answers of Leanne and Jason  6 years ago. 

Question : References won´t auto-save.

Jason posted the following picture (see attachment)

I hope to hear from you. Good luck

 

TRENSOFTY

Contributor
Posts: 46
Registered: ‎04-17-2008
0

Re: Cannot save changes to an X9 reference

Hiya,

I know about that window - I never tell it to go away Smiley Happy

After installing EndNote X9 that window has not ever popped up. So I haven't had a chance to click on it.

 

The same library works just fine in EndNote x8 - I can change the references, close them and get the prompt window from the picture. 

 

 

Melinda Goodin
EndNote team
Swinburne University of Technology Library, Hawthorn campus, Australia
mgoodin@swin.edu.au
Contributor
Posts: 46
Registered: ‎04-17-2008
0

Re: Cannot save changes to an X9 reference

An update: I've been doing more testing of the library and may have found an answer.

 

The modifications I've been attempting to make were changing of case in the title field: e.g. Coordination of Multiple Robotic Fish With Applications to Underwater Robot Competition

 

If I go into the record and change the case, then close it, the save screen doesn't appear and the change isn't made.

 

If I go into the record and change the case, then add some spaces to the end and delete them, the save prompt appears.

 

Apparently the change of case alone is not being registered as enough of a change to trigger the save prompt.

 

While I'm glad to discover this, it doesn't make me thrilled. Am I to teach my PhD researchers that they have to add and delete extra characters to make sure it saves?

Melinda Goodin
EndNote team
Swinburne University of Technology Library, Hawthorn campus, Australia
mgoodin@swin.edu.au