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New User
Posts: 1
Registered: ‎01-16-2018

Cite While You Write Problem



I just got the pop-up that EndNote needed to update, so I ran the update. However, afterwards, the cite while you write option in Word 2016 did not work anymore. 

When I want to add a citation, it does not automatically add itself to my reference list anymore and it shows up, in text, like this: 


The NPS is a tool to measure customer loyalty, the higher the score, the more loyal the customer Reichheld, 2003 #18}.


What can I do to fix this problem? 


Kind regards, 


Posts: 688
Registered: ‎06-26-2008

Re: Cite While You Write Problem

Hello Marloes,


That will typically happen if Instant Formatting is not turned on in Word. Please see this article:

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New User
Posts: 1
Registered: ‎11-27-2018

Re: Cite While You Write Problem



I have the same problem. Turning on Instant Formatting does not do anything. I still have all the citations as, for exmaple, (Dortmans, 2017 #100), and nothing appearing in the references. I am using the latest version of Endnote9.

Any other suggestions?



Posts: 8,159
Registered: ‎04-10-2008

Re: Cite While You Write Problem

[ Edited ]

Endnote is usually set to use curly brackets as delimters for temporary citations {Dortmans, 2017 #100}.  these can be set in Endnote's preferences settings (edit> preferences>Temporary citations delimiters) or in an individual word document on the Endnote toolbar/ribbon  in bibliography dialogue menu.  (see image)


DO NOT try to use normal parentheses, or every parenthetical item will try to be interpreted as a temporary citation.

(long time Endnote user)