Configure Bibliography showing blank options in Endnote x9 Mac user

I am unable to change anything in my bibliogrpahy as when I select configure bibliography the following window pops up.  Does anyone know why this may be the case? 

Photos atatched 

I would suggest a restart of the machine then Open EndNote first and then open a blank Word document to see if the issue persists.

You may need to try the steps to reset the Word preferences.

https://support.clarivate.com/Endnote/s/article/EndNote-Resetting-Word-Preferences?language=en_US

If the above does not help or if you have trouble with the steps then please contact Technical Support directly:

1-800-336-4474 option 4 then 1

or

https://endnote.com/contact/

We are here to help whenever you run into issues.