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Regular
Posts: 13
Registered: ‎10-19-2016
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Disapearing other Word add-in(s) when instaling Endnote

Hi,

 

After instaling the Endnote, other word Add-in(s) that had already been installed perior to the Endnote went missing from the Word ribbon (dont show up at the top of a Word document); even after re-instaling them (using Option->Add-In), they disaprear by reopening the Word document.

 

I appreciate the solution.

 

 

Mentor
Posts: 8,671
Registered: ‎04-10-2008
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Re: Disapearing other Word add-in(s) when instaling Endnote

I would speak with Tech support (find numbers at www.endnote.com/support) to see if they have known add-ins that endnote conflicts with.  You don't say which ones "disappeared". 

 

(long time Endnote user)
Regular
Posts: 13
Registered: ‎10-19-2016
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Re: Disapearing other Word add-in(s) when instaling Endnote

Hi,

 

Sorry for delay in responding.The Word add-ins are related to the template (macros) we made to format our reports in the office. 

 

Thank you.

Mentor
Posts: 8,671
Registered: ‎04-10-2008
0 Kudos

Re: Disapearing other Word add-in(s) when instaling Endnote

yes, well I would share them with tech support to see if they can see why then?  You could try attaching them here or on a cloud folder, as I doubt the forum allows that file type attachment. But really tech support is your best option.  

(long time Endnote user)
Regular
Posts: 13
Registered: ‎10-19-2016
0 Kudos

Re: Disapearing other Word add-in(s) when instaling Endnote

Thanks, I will contact the tech support.