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New User
Posts: 1
Registered: ‎06-29-2019
0

End Note not recognising references

Hi All, 

 

I have opened a thesis paper that I have been working on and tried to access my references and got an error message: 

This document does not contain any editable citations.  

 

I have not saved it as plain text or any other format. It is the same document that I have been working on for months.  The same has happened for all other drafts.  So the error is not specific to a single document.  Endnote has worked well up to this point but it just does not seem to recognise the current references.  Is there a fix or do I have to re-enter all the references again and hope it does not happen again?  

 

Thank you

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Administrator
Posts: 672
Registered: ‎06-04-2008
0

Re: End Note not recognising references

We are sorry to hear that you are having trouble with EndNote. Please contact Technical Support directly

 

1-800-336-4474 option 4 then 1

 

or

 

https://endnote.com/contact/

 

We are here to help whenever you run into issues.

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
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