Hi All! – Thanks for all your advice on this issue…it was indeed a sticky problem. But I installed the program on my laptop (the original was on my desktop), and it didn’t have the same problem. So I uninstalled the program from my desktop, and deleted the old v7 files, then reinstalled X2, and now it works fine. Not sure why any of this happened to begin with, but obviously it was something endemic to my desktop and not a problem with EndNote in general. I hope this helps anyone else that happens to have a similar glitch!