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Mentor
Posts: 8,449
Registered: ‎04-10-2008
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Re: EndNote X6 "EndNote is not responding. Error = -1712" Word Mac

The only fix for X5 and earlier, to my knowledge (and no comment on whether they plan to patch earlier versions as of yet, anyway) is those proposed earlier (way down here in this thread),  to kill  the appleeventsd daemon. 

(long time Endnote user)
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New User
Posts: 1
Registered: ‎08-11-2013
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Re: EndNote X6 "EndNote is not responding. Error = -1712" Word Mac

Hi,

 

I have a new Mac Book 13" with OS 10.8.4. Endnote X6.0.2 seems to freeze occasionally, when I select particular references in the library and not on others. Closing the Appleeventsd process does not help. Any suggestions? I would assume that whatever problems existed with 10.8.2 should have been resolved by now...

 

Thanks

 

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Administrator
Posts: 298
Registered: ‎03-27-2008
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Re: EndNote X6 "EndNote is not responding. Error = -1712" Word Mac

Hello, endnoteuserwis:

 

That definitely does not sound like a related issue. If it is happening when you select particular references in the library, that suggests issues with library damage.

 

Please recover your library as we describe here:

 

http://endnote.com/kb/82291

 

If that does not help, I recommend contacting Technical Support directly.

Gillian Neff
Product Manager, Authoring and Collaboration
Customer Care

Clarivate Analytics
clarivate.com
ipscience.tr.com
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New User
Posts: 2
Registered: ‎12-27-2012
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Re: EndNote X6 "EndNote is not responding. Error = -1712" Word Mac

I am having the same problem!

 

 

 

hạt chia

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Administrator
Posts: 298
Registered: ‎03-27-2008
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Re: EndNote X6 "EndNote is not responding. Error = -1712" Word Mac

Hello, nhd:

 

Which problem?  The -1712 error is now resolved for users both by an update to EndNote AND an update from Apple. If you are experiencing another issue, I recommend making a separate thread with the details of your issue or contacting us at Technical Support:

 

http://endnote.com/support/contact-support

 

I apologize for the inconvenience.

Gillian Neff
Product Manager, Authoring and Collaboration
Customer Care

Clarivate Analytics
clarivate.com
ipscience.tr.com
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New User
Posts: 6
Registered: ‎10-04-2008
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Re: EndNote X6 "EndNote is not responding. Error = -1712" Word Mac

I'm having the error -1712 problem with Word 2011 (version 14.4.3), ENP X6 Build 8318, and OS X 10.9.5.  It just started today but was working fine last week.

 

I'm trying to decide whether to upgrade to ENP X7 or go with Zotero.  This error does not inspire me to stick with ENP.

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Helper
Posts: 138
Registered: ‎04-12-2009
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Re: EndNote X6 "EndNote is not responding. Error = -1712" Word Mac

I have this problem several operating systems later (Catalina, latest). Why has no progress been made??

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Administrator
Posts: 106
Registered: ‎03-27-2008
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Re: EndNote X6 "EndNote is not responding. Error = -1712" Word Mac

Hello James,

 

The Error -1712 is not specifically an EndNote error.
The issue is actually caused by an Apple Event Timeout.
Often, such issues can be resolved by simply restarting the computer, if it hasn't been restarted in a while.
(I know I rarely restart my Macintosh.)

Alternately, if you're running a substantial number of applications in the background (this includes a Browser window with a a lot of open tabs), or running other programs that take substantial amounts of CPU time, this could also create a scenario where this issue will happen.

 

If you're actually using EndNote X6, and getting this message when trying to trigger EndNote to open from Word, the problem is caused by a lack of compatibility with Catalina, which currently requires EndNote X9.3.x.

I do hope this helps!

Thanks,

Steve

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Steve Hitt
Content File Administrator
Clarivate Analytics
http://clarivate.libguides.com/endnote_training/content