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New User
Posts: 1
Registered: ‎12-07-2012
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EndNote X6 "EndNote is not responding. Error = -1712" Word Mac

I installed EndNote X6 on my mac OS 10.8.2 with Word  2011 (14.2.5).

The EndNote tool bar is visible. When clicking any button on the toolbar the Word freezes for approx. 3 min and thereafter displays: "EndNote is not responding. Error = -1712". 

I tried to reinstall the EndNote - but error reappears.

 

Would be great to hear if anyone had the same problem and how to solve it?

 

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Maven
Posts: 276
Registered: ‎07-02-2008
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Re: EndNote X6 "EndNote is not responding. Error = -1712" Word Mac

Do you have the latest version of X6 installed which included a fix for that error? If not, you can get it from http://endnote.com/downloads/available-updates

 

Please note that there is a performance issue with EndNote X6 and the recent 10.8.2 update which is discussed separately on this forum.

 

 Best regards,

 

 - Tilla, the EndNote team

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Regular
Posts: 14
Registered: ‎12-08-2012
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Re: EndNote X6 "EndNote is not responding. Error = -1712" Word Mac

I am having the same problem! 

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Regular
Posts: 14
Registered: ‎12-08-2012
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Re: EndNote X6 "EndNote is not responding. Error = -1712" Word Mac

I have the last update version and still having the same problem. Any help would be welcomed.

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New User
Posts: 1
Registered: ‎12-09-2012
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Re: EndNote X6 "EndNote is not responding. Error = -1712" Word Mac

Same issue. Very irritating. This needs to be fixed ASAP

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Administrator
Posts: 106
Registered: ‎03-27-2008
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Re: EndNote X6 "EndNote is not responding. Error = -1712" Word Mac

Hello Error 1712 having folks,

 

Actually, the problem isn't something that we can simply fix.

The problem is an actual bug with the Mac 10.8.2 operating system.


Here's the knowledge base article that discusses the issue, along with the temporary fix...

http://kbportal.thomson.com/display/2/kb/article.aspx?aid=123873&n=1&docid=148734

 

I am sorry that this issue continues, but at this time it's going to be Apple who is going to need to supply the fix in the form of an update to the Operating System.  As we are not the only software package that suffers from this issue, we are hoping that the service pack with the solution to the issue arrives soon.

 

I am sorry about any inconvenience this may have caused.

Thanks!

Steve

• • • • • • • • • • • • • • • • • • •
Steve Hitt
Content File Administrator
Clarivate Analytics
http://clarivate.libguides.com/endnote_training/content
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Visitor
Posts: 2
Registered: ‎12-10-2012
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Re: EndNote X6 "EndNote is not responding. Error = -1712" Word Mac

Hi,

 

following the hyperlink:

http://kbportal.thomson.com/display/2/kb/article.aspx?aid=123873&n=1&docid=148734

I always get the following error message" Your session has timed out. To return to this portal, please use the original bookmark or hyperlink. If you came to this portal using some other method, please contact your system administrator."

Is the link correct?

Would be great to know about the temporary fix...

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Administrator
Posts: 106
Registered: ‎03-27-2008
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Re: EndNote X6 "EndNote is not responding. Error = -1712" Word Mac

Fiddlesticks!!!

 

Terribly sorry about that.  I forget the direct link doesn't work externally.

If you go to the Knowledge Base search page...
http://endnote.com/support/search-knowledgebase

 

And search for...  123873

 

This is the article number for that information.

 

Thanks!

Steve  Smiley Happy

 

• • • • • • • • • • • • • • • • • • •
Steve Hitt
Content File Administrator
Clarivate Analytics
http://clarivate.libguides.com/endnote_training/content
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Visitor
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Registered: ‎12-10-2012
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Re: EndNote X6 "EndNote is not responding. Error = -1712" Word Mac

Hi,

 

unfortunately the search result on the Search Result Page always is: Article Search Results ( 0 - 0 Results)

It might be a general problem with the search function: I also tried the search terms endnote, X6, Word and problem - with the same result...

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Administrator
Posts: 106
Registered: ‎03-27-2008
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Re: EndNote X6 "EndNote is not responding. Error = -1712" Word Mac

Well...  that certainly seems odd.

That search, which should function the same externally to everyone, should bring up the article.

 

Instead, we'll dispense with links, and I'll just post it's contents here...

There is a known issue with OSX 10.8.2 that will cause Cite While You Write to either freeze while formatting or give you a -1712 (time out error). While a bit technical, this is what is currently “known” about the problem:
  • The problem is specific to the OS X 10.8.2 update specifically, not EndNote or Word.
  • The problem is directly related to the use of the AESendMessage/AESend functions used with typeApplicationBundleID or typeApplSignature for the target type.
  • Using typeKernelProcessID for the target type still works. However EndNote uses the bundle signature.
  • Killing the appleeventsd daemon fixes the problem temporarily (Antonin Hildebrand discovered this fact). This can also be done by logging out then logging back in.
Note: We recommend those experiencing this issue should contact Apple directly. This can help prioritize the effort. Here is the link to contact Apple: http://www.apple.com/feedback/macosx.html
 
To kill the appleeventsd process directly please do the following:
  1. If EndNote or Word are stuck, restart both applications.
  2. Go to Applications : Utilities.
  3. Run the Activity Monitor found there.
  4. Set the "Show" option at the top of the window to All Processes (not My Processes which is default). 
  5. Click the column header "Process Name" to sort alpabetically.
  6. Highlight the appleeventsd process.
  7. Click the “Quit Process” button.
  8. Try using EndNote or Word now.

The above indicates that the problem is likely to be some kind of stale cache used by appleeventsd for mapping bundle ids and 4-letter application signatures to process ids. It also indicates that triggering this problem involves relaunching the target application (in order to give it a new process id). This has been confirmed by a user (Torsten Grust) in the context of MailMate/SpamSieve.

More information can also be found on the following pages:
------------
 
I do hope this proves useful.
Thanks!
Steve
• • • • • • • • • • • • • • • • • • •
Steve Hitt
Content File Administrator
Clarivate Analytics
http://clarivate.libguides.com/endnote_training/content