12-07-2012 07:04 AM
I installed EndNote X6 on my mac OS 10.8.2 with Word 2011 (14.2.5).
The EndNote tool bar is visible. When clicking any button on the toolbar the Word freezes for approx. 3 min and thereafter displays: "EndNote is not responding. Error = -1712".
I tried to reinstall the EndNote - but error reappears.
Would be great to hear if anyone had the same problem and how to solve it?
12-07-2012 11:05 AM
Do you have the latest version of X6 installed which included a fix for that error? If not, you can get it from http://endnote.com/downloads/available-updates.
Please note that there is a performance issue with EndNote X6 and the recent 10.8.2 update which is discussed separately on this forum.
- Tilla, the EndNote team
12-10-2012 02:34 PM
Hello Error 1712 having folks,
Actually, the problem isn't something that we can simply fix.
The problem is an actual bug with the Mac 10.8.2 operating system.
Here's the knowledge base article that discusses the issue, along with the temporary fix...
I am sorry that this issue continues, but at this time it's going to be Apple who is going to need to supply the fix in the form of an update to the Operating System. As we are not the only software package that suffers from this issue, we are hoping that the service pack with the solution to the issue arrives soon.
I am sorry about any inconvenience this may have caused.
12-10-2012 03:28 PM
following the hyperlink:
I always get the following error message" Your session has timed out. To return to this portal, please use the original bookmark or hyperlink. If you came to this portal using some other method, please contact your system administrator."
Is the link correct?
Would be great to know about the temporary fix...
12-10-2012 03:31 PM
Terribly sorry about that. I forget the direct link doesn't work externally.
If you go to the Knowledge Base search page...
And search for... 123873
This is the article number for that information.
12-10-2012 03:56 PM
unfortunately the search result on the Search Result Page always is: Article Search Results ( 0 - 0 Results)
It might be a general problem with the search function: I also tried the search terms endnote, X6, Word and problem - with the same result...
12-10-2012 05:52 PM
Well... that certainly seems odd.
That search, which should function the same externally to everyone, should bring up the article.
Instead, we'll dispense with links, and I'll just post it's contents here...
The above indicates that the problem is likely to be some kind of stale cache used by appleeventsd for mapping bundle ids and 4-letter application signatures to process ids. It also indicates that triggering this problem involves relaunching the target application (in order to give it a new process id). This has been confirmed by a user (Torsten Grust) in the context of MailMate/SpamSieve.