08-18-2018 05:28 AM
Why in online Pubmed search is not available the possibility to clear currently displayed results before retrieving new records?
It is not possible to clear the online search list without deleting the records from all references.
08-18-2018 03:41 PM
I tested this bug with EN X8xx (bought version) and ENX9 (Trial version).
With EN X8xx it is possible to delete the previous records (e.g. references)
With ENX9 (trial) it is not possible to delete the previous records and I confirm your finding (see my picture).
Have you bought ENX9 or are you using the trial version?
Please contact Leanne for a good help .
08-19-2018 01:23 PM
Thank you for the fast answer. It seems it is a serious bug. I ´ll try to find a solution.
Can you tell me something about your O.S, (operating system) e.g. 32 bit or 64 bit , windows 7,8, 10 ? or mac ?
What a kind of MS Word are you using?.
Thank you in advance
08-19-2018 02:39 PM
Have you the possibility to search on line with web of science?
I am a retired scientist and I have not this possibility.
If yes, then can you tell me if the same bug occurs.
Thank you in advance for your help.
08-27-2018 11:39 AM
I contacted Clarivate Team via Alfasoft (Germany) and obtain following answer to your bug question:
This IS a known issue…
And an annoying one at that.
Currently, users are simply going to need to manually clear that list before performing another search.
We apologize for any inconvenience this may cause.
I think that Clarivate Team will fix this bug in due course.
09-08-2018 02:57 PM
It is not possible just manually clear the list. Clearing the list means deleting selected citations from whole database!
Currently, users need to manually restart the program..
Endnote X9 is disappointing...