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Visitor
Posts: 1
Registered: ‎01-11-2019
0

EndNote library reduced to 0 octet

I am on a MacBook Pro with Mac OS Sierra version 10.12.6 and EndNote X7.8 + MS Word for Mac 2011 Version 14.0.0.

The last time I used EndNote was apparently on December 31. Now my library does not open and when I look into it it has 0 octet! And I cannot repair it.

 

Can anyone explain me what may have happened? I am sometimes absent-minded but I doubt very much I was such a champ in the field to erase my library.

Is there a solution?

Thank you in advance.

LG

Administrator
Posts: 665
Registered: ‎06-04-2008
0

Re: EndNote library reduced to 0 octet

Please contact Technical Support directly
1-800-336-4474 option 4 then 1 or
https://endnote.com/contact/

 

We are here to help whenever you run into issues.

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.