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New User
Posts: 1
Registered: a week ago
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EndNote x9 Trial Installed over x8 licensed - what happens after trial ends? how to rollback?

Hi All,

 

We currently have some users using licensed version of EndNote X8 on Mac OS X 10.13.6 High Sierra and we wanted to give it a try to the 30-days trial of the version X9, but when installed it did over the current X8 and replaced it.

 

1. What would happen if we decide to not do the upgrade, will EndNote still working on previous version X8 after trial of X9 expires? If not how can we roll back to the x8 version?

 

2. Is there a way to install different versions of EndNote and they co-exist withing the same computer? I still have some users with Windows 10 that want to give it a try to the trial.

 

They need to try it in order to decide if my company go for the upgrade or not.

 

Thanks in advance!

Administrator
Posts: 521
Registered: ‎06-04-2008
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Re: EndNote x9 Trial Installed over x8 licensed - what happens after trial ends? how to rollback?

Please contact Technical Support directly


1-800-336-4474 option 4 then 1

 

or


https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

 

We are here to help whenever you run into issues.

Best Regards,
Tony M.
Technical Support Representative RS
Clarivate Analytics


Phone: +1 800 336 4474
clarivate.com
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