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Visitor
Posts: 1
Registered: 3 weeks ago
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EndNote x9 problem

I'm using Microsoft Office 2016 (version 1906, 16.0.11727.20230) and endnote x9.2 (13018) on Win 7 SP1. When I installed endnote, I tried to open word, but it crashed. After this, I opened it like an administrator and tried to remove add-in. When I'm trying to add it again, it writes to me, that this .dll is not the office add-in. After reinstall from the "configure Endnote", nothing happens. It still not working. Please help me

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Administrator
Posts: 607
Registered: ‎06-04-2008
0

Re: EndNote x9 problem

Please contact Technical Support directly


1-800-336-4474 option 4 then 1

 

or


https://endnote.com/contact/

 

We are here to help whenever you run into issues.

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
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