11-26-2018 02:20 AM
This problem started when an upload document error message kept appearing when my endnote library was open. I went through all the new references I uploaded that day and reloaded the pdfs, but that didn't fix the problem. I closed and reopened the library but the message continued. So I though the problem was with the online version. I then found a forum that suggested that I make a compressed copy of my library, empty my online library, open the compressed desktop version and allow a sync to proceed that would upload into the online version.... it didn't work out that way.
So, I followed those instructions. Where I'm at now is:
the expanded enlx file has created the .enl and .Data files/folders and the .enl file appears like the my old copy before all of this
the sync status in the .enl is a green tick and the status pasted below appears
the .enl file has 0mb (compressed .enlx is 1.82mb and .Data tdb, rdb and PDF all appear to be there) - nb I made a copy of these files/folders before all of this and the .enl file is 3.2mb (also this current version is a lot faster than the old)
online library is empty
the desktop version .enl tools>sync function is disabled
and when 'close' the .enl library, it asks me do i want the sync to finish? - I've left the computer open all day and no change to this option
when I reopen the library, everything above is still the same.
Sync was last run: Sunday, November 25, 2018 at 22:15:46 PM +1000
Sync Status: There are changes that need to be sent and received.
Error Code: None
Error Message: None
Local Sync Library
Library Name: MPhil Library.enl
Group Sets: 1
Online Sync Library
Serial Number: 3091850026 (Premium until March 02, 2020)
Group Sets: 1
Attachments: 0 (0)
Number of References: 1000000 (1000000 can still be added)
Number of Groups: 5000 (4978 can still be added)
Number of Group Sets: 5000 (4999 can still be added)
Attachment Storage: Unlimited
Solved! Go to Solution.
11-27-2018 06:05 PM
Please contact Technical Support directly
1-800-336-4474 option 4 then 1 or
12-18-2018 10:33 AM
I apologize for the bad link.
Please try this instead:
In the Upper Right you can click on Support.
You can find our phone number to call or submit a request right on the page.