Endnote X7 not converting to unformatted citation in Word 13

Trying to change citation style, tried to unformat first then update to new style but it keeps converting to plain text instead

You don’t need to unformat to update to a new output style.  You just need to change the style in the word document on the Endnote ribbon.  – Are you sure you are converting to unformatted citation - and not converting to plain text?  Mind you – the temorary citations will be “plain text” but look like this {author, YEAR #RecNo}.