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LMN
New User
Posts: 1
Registered: ‎10-02-2018
0

Endnote X7 only entering temporary citations

I am using X7 and Windows 365, and instant formatting is on.  Endnote is only entering temporary citations, and I can't get it to update them or create a bibligraphy.  I have tried restarting all applications, using Endote online, opening new documents, and changing the citation format.  Help would be much appreciated!

Administrator
Posts: 665
Registered: ‎06-04-2008
0

Re: Endnote X7 only entering temporary citations

You would first want to determine if the issue is document specific.

 

If you try inserting into a new blank Word document do you get the same behavior?

 

 

If it only happens with a certain document then try the steps at:

 

https://support.clarivate.com/Endnote/s/article/EndNote-Problematic-field-codes-causing-jumping-curs...

 

 

If it happens with a new blank Word document then please contact Technical Support directly:

 

1-800-336-4474 option 4 then 1

 

or

 

https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

 

We are here to help whenever you run into issues.

 

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.