Endnote X8 cannot insert citation

I suspect find full text retrieval may be limited because otherwise pubmed can interpret the repeated requests as a denial of service attack.  (my guess).  I am a but surprised that imported references delete these key fields.  there maybe something wrong with the filter or connection file or you have modified the ref templates so that the fields don’t match correctly?  I have not seen this kind of problem in my own use of X8.