Endnote X9 does not update bibliography in word

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2

I would first check the Instant Formatting setting in the document.

https://support.clarivate.com/Endnote/s/article/EndNote-Instant-Formatting-settings-in-Word?language=en_US

If that does not resolve the issue then:

Please contact Technical Support directly

1-800-336-4474 option 4 then 1

or

https://endnote.com/contact/

We are here to help whenever you run into issues.