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New User
Posts: 1
Registered: ‎01-20-2020
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Endnote X9 ".Data folder missing message", but it's NOT

I am trying to open an X9 library on another computer (Mac). The .enl file and the .Data folder are in the same folder and have the same root name but Endnote warns me the .Data folder is mising and opens an empty library. What can I do to fix this?

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Administrator
Posts: 692
Registered: ‎06-04-2008
0

Re: Endnote X9 ".Data folder missing message", but it's NOT

EndNote X9.3 for Mac converts the EndNote library into a new database engine and would need a similar version to open the files converted or created by that version of EndNote.

 

You should check the version of EndNote install and if it is not updated to X9.3 then install the update to the software and then you should be able to open the library.

 

https://endnote.com/downloads/available-updates/

 

If you need further help with this issue:

 

Please contact Technical Support directly


1-800-336-4474 option 4 then 1

 

or


https://endnote.com/contact/

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.