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New User
Posts: 3
Registered: ‎12-10-2018
0
Accepted Solution

Endnote an error occurred while trying to download the attachment

I wanted to sync the endnote on my pc.

 

I have totally 1149 references.

I think original my pc has 1088.

 

Because it does not sync. So I delete the Endnote X9 and reinstall it.

 

Right now an error occurs every time it syncs to 1088.

 

"an error occurred while trying to download the attachment. Please try again later."

 

I have tried to clear preference, uninstall and reinstall, restart, but it never works.

Administrator
Posts: 628
Registered: ‎06-04-2008
0

Re: Endnote an error occurred while trying to download the attachment

Please contact Technical Support directly


1-800-336-4474 option 4 then 1

 

or


https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

 

We are here to help whenever you run into issues.

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.
New User
Posts: 3
Registered: ‎12-10-2018
0

Re: Endnote an error occurred while trying to download the attachment

Thank you, surprisingly, the problem is gone automatically today.

New User
Posts: 3
Registered: ‎12-10-2018
0

Re: Endnote an error occurred while trying to download the attachment

And it happens again today... I should contact your technical staff

Administrator
Posts: 628
Registered: ‎06-04-2008
0

Re: Endnote an error occurred while trying to download the attachment

Hello Li Mengmou,

 

I would contact Technical Support and they should be help troubleshoot why you are getting the error.

 

They can reached the following ways:

 

 

1-800-336-4474 option 4 then 1

 

or


https://endnote.com/contact/

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.