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New User
Posts: 1
Registered: ‎11-10-2017

Endnote failed syncronization



I use endnote desktop and the online version both on my PC and on my laptop. I have been having trouble logging-in. I have used the same account and password between my PC and laptop but somehow my PC failed to accept my password. I have finally managed to change it but now my library does not syncronized with the online version of Endnote.
I couldn't figure out how to get in touch with the customer service through email either.
Any suggestions?


Posts: 7,785
Registered: ‎04-10-2008

Re: Endnote failed syncronization

It would appear phone and direct emails to Tech support are no longer available :-(  Sometimes there is a "chat" button that might be useful, probably during their office hours, but not sure what those are, or in what time zone?  It is there right now (10:30am, CST).    Or submit a "ticket" to them via the "submit and enquiry" button.  


or hope they contact you as a result of your post here.  There are some "common questions" link there too.  

(long time Endnote user)