Sitemap | EndNote
Showing results for 
Search instead for 
Do you mean 
New User
Posts: 1
Registered: 3 weeks ago
0 Kudos

Endnote x9 Filter issues

New Endnote user here. Sorry in advance. 


I have been successful in having my citation (endnote(ris)) download to the application previously. Now however, when i open end note, it asks for filter (never did before) and there are 367 to choose from! Hoe do I know which one to use? I have chosen ProCite (ris) and it only downloads the author and article name, no other information. 


Three is a dropdown box from the article page that does have the following options.






Should I be selecting one of these and a particular filter? Or is there are setting I need to change somewhere? 


Using a Mac, downloading from Google Chrome. 

Posts: 8,605
Registered: ‎04-10-2008
0 Kudos

Re: Endnote x9 Filter issues

[ Edited ]

I have used this (Refman RIS) which I zipped a copy of, in the attached folder.  

(long time Endnote user)
Posts: 847
Registered: ‎06-04-2008
0 Kudos

Re: Endnote x9 Filter issues

The issue could be related to have downloaded numerous RIS files.


When attempting to export references using Chrome browser, users are always prompted to choose a program to open the file. Changing the browser setting to always open the files of the type using Research Soft Export Helper (Win) or EndNote (Mac) does not seem to work.
Check the Chrome downloads folder and clear the old files. When the downloaded files are of same name, Chrome automatically adds a numeric digit next to the file name starting from 1, for example: scholar (39).enw. This seems to fail when the counts exceeds 99, which in turn affects the auto open settings. Deleting the old files resolves the issue.
You can also find this on our website:

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
Visit Customer Service – Get Help Now at for all your support needs.