Sitemap | EndNote
Showing results for 
Search instead for 
Do you mean 
Reply
New User
Posts: 1
Registered: ‎11-01-2018
0

Endnote x9 compatibility problems with Word 16.16.3

Hello - everytime I open word it comes up with an error message saying unable to load add in Endnote CWYW Word 2011.bundle.

 

I've updated word and endnote, gone into customize endnote and followed wizard through but it still keeps crashing - please can you help?

 

 

Highlighted
Administrator
Posts: 663
Registered: ‎06-04-2008
0

Re: Endnote x9 compatibility problems with Word 16.16.3

You have a previous version of the CWYW file loading for the older version of Word 2011 try to load in Word 2016 which is causing the error.

 

You could try doing a search for the Endnote CWYW Word 2011.bundle and delete it.

 

You would do this with Word closed.

 

If that does not resolve the issue please call Technical Support for help with this issue:

 

 

1-800-336-4474 option 4 then 1

 

or


https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.