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New User
Posts: 2
Registered: ‎11-09-2018
0

Error code 504 help

[ Edited ]

Hi, 

 

I received the following error trying to sync:

 

Sync Details
Sync was last run: Tuesday, January 29, 2019 at 18:05:58 PM +0200
Sync Status: There are changes that need to be sent.
Error Code: Client.Error.Unknown
Error Message: A "Sync" error has occurred (504).

Local Sync Library
Library Name: Endnote Dec 2019.enl
References: 665
Groups: 11
Group Sets: 2
Attachments: 520
Username:

Online Sync Library
Serial Number: 3091850001 (Premium until August 01, 2019)
References: 664
Groups: 11
Group Sets: 2
Attachments: 517 (380.17 MB)

Sync Limits
Number of References: 1000000 (999336 can still be added)
Number of Groups: 5000 (4989 can still be added)
Number of Group Sets: 5000 (4998 can still be added)
Attachment Storage: Unlimited

 

 

 

Any suggestions on how to fix this?

 

Thanks

Administrator
Posts: 672
Registered: ‎06-04-2008
0

Re: Error code 504 help

Please contact Technical Support directly


1-800-336-4474 option 4 then 1

 

or


https://endnote.com/contact/

 

We are here to help whenever you run into issues.

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.
Mentor
Posts: 8,159
Registered: ‎04-10-2008
0

Re: Error code 504 help

nope, but would edit out your email address from this publically available forum.  

(long time Endnote user)