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Visitor
Posts: 2
Registered: ‎05-14-2013
0
Accepted Solution

Error in web to desktop transfer

When I try to transfer citations from any folder on myendnoteweb account to my netbook by clicking on the 'transfer' on my desktop EndNote, a error window pops up saying - [Can't call method "appenChild' on an undefined value]. Tried moving the refs between folders as well as creating new folders, but nothing seems to help.

 

Also, when I try to export the references using the export option on myendnoteweb account, a message of internal server error shows up.

 

Everything was functioning alright till about two days back - with all the current citations still up there. All my cleaned citations seem to be stuck up in the sky now. Anyone any suggestions? And this is a time sensitive request!

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Visitor
Posts: 2
Registered: ‎05-14-2013
0

Re: Error in web to desktop transfer

The error was corrected after I contacted EndNote helpline. Can now download the citations from all online folders without any hassle.